SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Afrighartz Storefront (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store.afrighartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described wort the the price well made an worth the price paid
I definitely need to try it out right away.
I have made Greek yogurt with fruits and they turned out very well. An important thing is that you can put the entire container in the refrigerator. I used fresh milk and cream. I add the fruit when the yogurt is already made. I suggest not using individual containers; I put the container in the fridge and use a separate glass to fill it for consumption that day.
It worked perfectly! I used half a liter of milk and a packet of yogurt starter. I highly recommend it!
Good good good good good good good good good good good good good good good good good good good good good
Thank you awesome trade.
It works properly and the yogurt is good. No complications due to the simplicity of the device, but for its price and result, I recommend it.
very convenient. I placed the order in the evening and received fresh produce in the morning. It's convenient that the yogurt container can be removed and easily washed.
I will try to use it and see if it works.
Optima
looks cute, unpacked but not tried yet
It finally arrived after a delay:)it is a very cute machine and like the name says,very small, for a small amount of yogurt.can't wait to try it.
Okk
Works great! Very easy to handle! Clean metal pot inside. I’ve been using it for several weeks and it works just perfect!
Great
Perfect little fermenting machine. It has a 800ml container capacity. You only have to pour milk in it and add yoghurt fermenting bacteria culture and plug it in an outlet. Within 24 hrs you have your own home made yoghurt.
It fits exactly 850ml of water up to the edge of the bowl and not 1 liter.
It works well