SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Afrighartz Storefront (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store.afrighartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really great, very fast delivery, awesome quality, very nice effect, I love it, my little nephew will be thrilled
It's amazing, it looks super good, I can't wait for my son to see it, very good purchase, very very good quality, I recommend it, more images come, I would have liked it to have movement, you can move it yourself because the astronaut's head moves, even so I love it, I give it a 10, super fast shipping.
Very nice, my son was delighted
box arrived damaged but after testing I was amazed by the quality of the images and colors very happy.
Beautiful product, fast delivery, exceeded our expectations greatly...
Beautiful when we turn it on
Very nice product, I recommend it... especially for children. Shipping without issues, arrived very well and quickly.
Nice motifs of the image, 12 types, pleasant light. Good value for money. Very fast delivery. Easy to use.
The quality is super! I even expected worse, but the quality is really excellent!
I recently purchased the Astranote lamp and I am truly impressed by its quality and design. Right out of the box, you can feel this product is well thought out: the finishes are neat, the materials sturdy, and the base stable. The lighting is both soft and powerful depending on the settings, ideal for reading, working or simply creating a soothing ambiance in the evening. The different shades of light (warm, neutral, cold) perfectly match every moment of the day. Touch control is smooth, responsive, and very intuitive. I also appreciate its night light function, perfect for children or for falling asleep in a calm atmosphere. The minimalist and futuristic design blends easily with any decor, from office to bedroom. In short, the Astranote lamp combines aesthetics, practicality and performance. An excellent value for money, I recommend it without hesitation to all lovers of beautiful objects useful and bright!
Thank you, works great.
Corresponds to the description. Very well packaged. There are 12 high-quality projected images. It must be connected to the power supply permanently (to project images = no battery) and only projects images from the top of the helmet (there is no other way to project ambient images).
It does not have a battery or transformer. It works correctly if you connect it to a 5v phone transformer.
very cute and well-made
Good
It works perfectly. The only issue is that the package was slightly dented.