SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Afrighartz Storefront (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://store.afrighartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great though i haven't tried it! !
This is wonderful. Now i don't have to starve myself in order to avoid contact with my visiting relatives, i can now cook or heat meals and/or tea/soup whenever i find myself trapped in my office. I absolutely love it.
we tried it and it heats up quickly. portion for 1 or 2 people. Only downside is that we cannot adjust the power. But I recommend. Very good for students.
Great!
The pot heats up quickly, burnt my oatmeal in record time. Nice little pot!! Once i use again i will try to remember to update but so far so good!! Thank you.
Good
The pot is received in good condition, thanks to the cushion bag wrap, because the box outside is all damaged, but the pot is still good. Like the pot, everything just as described, thanks seller.
I have been using this pot for two weeks now. I am completely delighted. This is a great helper for every day. It can not only be used for cooking, but also for frying. It is quick and convenient for preparing soups and stews for multiple servings. I even fried quail eggs and it turned out very well. Nothing burns, and it washes very well and quickly. I recommend!
While cooking rice, this bowl is super cute.
Good product fast shipping but not 450w . Normal 700w
Fortunately, it boils well. I feel like my life may change depending on the life of the coating, but hopefully I've been waiting for it for as long as possible, fortunately, I'm getting tired. I feel like my life may change depending on the costume of coating, but I hope it will take as long as possible.
This works perfect. I plan on using it to steam some steamed buns and vegetables to see how it works next time. Overall i love it.
Nice little cook pot. Glad to find one that is also a steamer. This is a perfect size for people in small apartments or for those who camp in rvs. My only complaint is that there was a dent in the plastic outer covering. This shouldn't affect the operation.
I have asked again why I had already ordered them as a gift. How is a very good and beautiful product I had to order for me now. Thanks